In general, Olea Espadán sends orders within 72 hours of receipt of payment. Olea Espadán gives the package to the shipper. Unless otherwise stated on the website, orders are shipped on weekdays only. Shipping days are Monday-Friday, excluding Dutch national holidays.
Within the Netherlands you can expect your order to arrive in 3 business days (Monday – Saturday). For international shipments delivery depends on the distance to the destination. Please allow a few extra days for order verification and processing. Accurately completing your data speeds up the process. We do not ship to PO Boxes.
In case an ordered item is not in stock, you will receive an email from Olea Espadán with a new delivery date. In this case, you have the right to cancel your order by sending an email to firstname.lastname@example.org quoting the order number. All payments will be refunded within 14 days.
Make sure you enter a complete and correct delivery address when you register. And when you place an order. If the address is incomplete or incorrect, the chances are that the parcel can not be delivered to your door.
In the event that a parcel returns to Olea Espadán because of an incomplete or incorrect address, we will ask you to provide the correct address. Once received, we will resend the parcel and the shipping costs are at your expense. In that case, you can also cancel your order. Your payment will be refunded, excluding shipping costs. So please check your: postcode, street name, house number, town and, if applicable, the required additions.